Contact Us
Mon–Fri, 9:00 AM – 5:00 PM PHT
Fokus is operated by Fokus Technologies Inc., a corporation registered with the Securities and Exchange Commission (SEC) under Registration No. 2026060253674-15. You do not need an account to reach us. If you bought photos as a guest, quote the order reference from your confirmation email and we can find your purchase.
1. Customer Service
| support@fokus.ph | |
| Support Hours | Monday to Friday, 9:00 AM to 5:00 PM (Philippine Standard Time, UTC+8) |
| Data Privacy | compliance@fokus.ph |
Messages that arrive outside support hours are answered on the next business day.
2. Business Address
| Registered Name | Fokus Technologies Inc. |
| SEC Registration No. | 2026060253674-15 |
| Registered Address | UNIT EB016, DOOR E, LAJI ENTERPRISE BLDNG22Z INIGO ST., OBRERO, POBLACION DISTRICTBARANGAY 18-B, DAVAO CITY 8000PHILIPPINES |
This is our registered business address, not a retail location or a walk-in claims counter. Fokus sells digital photographs only, so there is nothing to collect in person. Please write or call instead.
3. How Quickly We Reply
| What you are contacting us about | Our commitment |
|---|---|
| First reply to any message | Within 1 business day |
| Refund decision, once we have a complete request | Within 3 business days |
| Photo removal or data privacy request | 24 to 48 hours for clear cases |
| Formal complaint under R.A. 11967 | Resolved, or deemed exhausted, within seven (7) calendar days |
4. What to Contact Us About
- Order and delivery problems: a photo that did not arrive, will not download, or was sent to the wrong email address. Attach a screenshot of your proof of payment so we can find the order quickly.
- Refunds: see our Return and Refund Policy for what qualifies and what to include in your request.
- Unrecognised charges: contact us before filing a dispute with your bank, with a screenshot of the charge on your statement. We can usually resolve it far faster.
- Photo removal: if you appear in a photo and want it taken down, email compliance@fokus.ph. This is free and does not require an account.
- Photographer and event enquiries: see Earn as Photographer or Host Your Event.
5. Complaints and Redress
In accordance with the Internet Transactions Act of 2023 (R.A. 11967), we operate an internal redress mechanism. Send written complaints to support@fokus.ph. The mechanism is deemed exhausted if a complaint remains unresolved after seven (7) calendar days from filing. The full procedure is in Section 5 of our Terms of Service.
How we handle personal data is described in our Privacy Policy.